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  • How does preorder work?

    When you order an item that's labeled "preorder item", the item in your size will be reserved for you. Production times take 4-6 weeks and we will keep you updated on the process via our e-mail newsletter - make sure you sign up. 

  • What does delivery cost?

    Shipping in Germany is free of charge. International shipping charges for your order will be calculated and displayed at checkout. 


  • Why does production take so long?

    We are working with a circular manufacturing system in Portugal. That means instead of over-producing and leaving unsold items to collect dust on the shelf, we want to have as little waste as possible in this process by allowing you to preorder your item. After the preorder phase is terminated, we will produce what was sold - and this takes time. 

  • How long does delivery take?

    Delivery times can take 2-4 days in Germany and up to 2-3 weeks internationally. This depends solely on the carrier. We only work with DHL and all of our packages are insured. Use the tracking information provided by us to keep track of your package. More shipping details will be provided at checkout!

  • How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

  • What about refunds, returns, and exchanges?

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    Send us an email at or see our Refund Policy for more information.

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